UPDATE FROM THE MANAGER

On behalf of my team at Kenton Ross Funerals, I would like to advise all our current and future families of what we are doing to prioritise your health and welfare during the Coronavirus (COVID-19) pandemic.

Firstly, we are OPEN and intend to stay open to conduct all essential funeral services for families in the greater Brisbane area.  We will continue to provide our caring service and assist families in any way possible during this changing and uncertain time.  We will work openly and liaise with families to achieve the best possible outcomes for the farewell of their loved one.

Please be assured that we are taking all advice and following the guidelines issued by the Australian Government Department of Health and also the Australian Funeral Directors Association.

  1. We have implemented all of their recommended key preventative measures at all our offices.

  2. All staff have been briefed and will adhere to the recommended PPE (Personal Protective Equipment e.g. gloves, facemask/face shields) guidelines at all times.

  3. We recommend visiting www.health.gov.au to keep up to date with the current information and best practice.

With a family of my own and staff under my care, I am monitoring the changing situation very closely and as a local business, we will react and adapt our services accordingly as the situation with COVID-19 unfolds.  

Extra steps are now in place to help us provide a clean and sanitised working environment; for both our staff and visiting families who need to make funeral arrangements.  Hand sanitiser is available on entry and we have bathroom facilities for hand washing with disposable towel.  In addition to our regular professional office clean, all our office common areas and arrangement rooms will be sanitised after each family visit. 

All staff desks, phones, computer keyboards, tablets, photocopier controls, office and bathroom door handles will be wiped with disinfectant regularly throughout the day.  Staff will be monitored closely and if showing any symptoms of Coronavirus, will be asked to leave work, be tested and ,if necessary, self-isolate.

 

In line with the Governments recommendations and to keep everyone as safe as possible, we will offer all clients the following options/advice:

  1. Over the phone or via video chat appointments to make funeral arrangements

  2. Digital signing of funeral forms/documents via email

  3. Online/Live Streaming options to telecast the funeral service on the day

  4. Digital signature options for memorial books and attendance registers

  5. Hand sanitiser will be provided at the funeral service

  6. Attendees will be restricted to the capacity stated by the venue

  7. We will follow and advise mourners of the social distancing recommendations

 

Our office line (07) 3285-5155 will continue to operate 24/7 with myself and my staff available to discuss your needs, answer any concerns or questions you may have regarding having a funeral service now or in the near future.

Your sincerely

 

Jason Poole

Funeral Director / Owner & Managing Director

Kenton Ross Funerals

FREQUENTLY ASKED QUESTIONS

CAN I STILL ARRANGE A FUNERAL?

Yes! However, there are some big changes. Current restrictions prevent us from arranging large funerals. But, we are still able to organise smaller family orientated funerals at chapels and cemeteries across north and south Brisbane.

At the entry of each chapel, funeral directors will provide complimentary hand-sanitiser and antiseptic wipes for guests. Funeral directors will also encourage guests to respect social distancing when choosing their seats inside.

As of Thursday, 26 March 2020, only 10 people are allowed into the chapel or immediately beside the grave at a time. This number includes the celebrant/priest and the funeral director, allowing for only 8 family members/friends to be in attendance. At Kenton Ross Funerals, our funeral directors will happily act as a celebrant for your loved one's service, bringing the total number of guests up to 9. Just ask your funeral director about the options available. 

CAN I STILL VIEW MY LOVED ONE?

Yes! The main concern for us whilst hosting a viewing, either at a chapel or at our private viewing lounge, is social distancing from other guests. Whilst the deceased won't pose any direct risk of passing bacteria to you, the other guests might. To ensure that this won't be a problem, we limit the number of people allowed in the viewing room at any one given time. We also ensure guests use hand sanitiser before and after entering the viewing area to minimize the risk of bacteria being passed to the deceased's hands, face, etc. Gloves and face masks are also provided for those who wish to use them.

NOTE: Each venue maintains the right to refuse hosting a viewing at their establishment. If they do allow a viewing to take place, they may ask that additional PPE be used. Kenton Ross Funerals will always respect the wishes of third party venues.

WHICH BRISBANE CREMATORIUMS & CEMETERIES ARE STILL AVAILABLE FOR FUNERALS?

Currently, most of the chapels and cemeteries in and around Brisbane are still operating, but have asked that funerals attendance be kept to a 10-person limit. This includes, but is not limited to:

Crematorium Chapels

  • Albany Creek Memorial Park

  • Pinnaroo Crematorium Chapel

  • The Great Northern Garden of Remembrance

  • Mt Thompson Memorial Garden

  • Mt Gravatt Crematorium Chapel

  • Hemmant Crematorium Chapel

  • Centenary Memorial Gardens

  • Nudgee Crematorium

Cemeteries

  • Albany Creek Memorial Park

  • Pinnaroo Cemetery

  • Caboolture Lawn Cemetery

  • Redcliffe Cemetery

  • Lawnton Cemetery

  • Woodford Cemetery

  • Kilcoy Cemetery

  • Mt Gravatt Cemetery

  • Hemmant Cemetery

  • Centenary Memorial Gardens

  • Nudgee Cemetery

CAN A FUNERAL BE LIVE STREAMED?

Yes! We don't want anyone to miss out on farewelling their loved one due to active quarantines or maxed-out guest lists. On request, Kenton Ross Funerals will organise for your loved one's service to be live streamed using Facebook LIVE, Zoom or any other platform you suggest. A tripod-mounted camera will be set up near the podium with a professional microphone, allowing online guests to view and hear the service from the comfort of their own home. Guests can even download the order of service pamphlet from our website!

Most chapels in the greater Brisbane area also have the facilites available to record the service either to a USB or to a website, allowing families to share the MP4 file online with friends and family later on.

ARE BURIALS STILL AN OPTION FOR VICTIMS OF CORONAVIRUS?

Yes. However,  the 10 person limit still applies for graveside services Ask your funeral director about the many local cemeteries available in the greater Brisbane area.

FOR MORE INFO, CALL (07) 3285 5155